Insurance Companies Offer Further Support During Coronavirus

A lady on her computer and mobile phone at home
October 19, 2020

Workers who have office-based, clerical job roles and are currently working remotely in their own home do not need to get in touch with their home insurance provider to find out if they need to extend their cover or update their policy.

Similarly, employees who are driving to work in their own vehicle instead of using public transport due to the Coronavirus pandemic don’t need to contact their car insurance company to inform them of this.

According to members from the Association of British Insurers, the above promises to car and home insurance policyholders will now last until December 31st this year, where the pledges will be reviewed again depending on the UK’s situation regarding Covid-19.

The pledges were originally due to be reviewed at the start of September and they were subsequently extended until the end of October. But thankfully, customers will continue to get some breathing space and will receive support from their insurers until the end of this year.

What’s been said?

Support for car and home insurance policyholders has been given to residents and motorists throughout the year to support people who have been impacted in some way by the pandemic; whether that’s their health, their job or their finances.

Thankfully, insurers are continuing to provide help to the majority of their policyholders in the UK; there are currently around 17 million home insurance customers and 27 million car insurance policyholders.

While phone lines are busier than usual and with some changes likely to cause an increase in the cost of premiums, insurers are letting policyholders off the hook until the end of this year, meaning that there’s one less thing to worry about for the time being.

Home insurance policies will not be affected for office workers who are working from home due to Covid-19 and if you have to commute to and from work due to the pandemic, you will still be covered. This means that under these circumstances, you do not have to contact them to make changes to your policy.

The manager for general insurance at ABI, Laura Hughes, has stated: “The extension of these temporary pledges underlines the commitment of insurers to helping customers through these continued challenging times.

From pledges of extra support, paying over £1.8bn in Covid-related claims, and donating through the Covid-19 Support Fund over £100m to help the most vulnerable, insurers continue to do all they can to help their customers and wider society during the crisis.”

Read more: 10 Things That Could Void Your Home Insurance

Additional car insurance support for key workers and volunteers

Insurers are also offering pledges to critical workers and volunteers during the pandemic.

If your occupation provides a critical service in response to Covid-19, such as a role in health and social care, education and childcare, key public services, food, local and national government, public safety, national security and transport (see the full list of critical job roles on the GOV website here), and you have to use your own vehicle to drive to various places for work purposes as a result of Coronavirus, your policy won’t be affected and you’ll still be covered as per your policy’s terms.

If you are using your vehicle to help your community, such as volunteering to deliver medicine or food shopping to those who have been affected by Covid-19, your cover will remain in place. This pledge also applies to people in any category of the NHS Volunteer Responders, including those who have to transport patients, equipment or any other important supplies.

In both instances above, you do not need to contact your insurer to let them know about your situation.

You might like: 7 Common Mistakes that Could Void Your Car Insurance

When would I normally need to inform my insurer about changes?

The Covid-19 crisis has forced companies to make changes to their policies and terms, but it’s important to remember that any significant changes to your life should still be declared to your home and car insurer.

Home insurance

Inform your home insurer if:

  • You’ve bought expensive items since you last bought or renewed your policy (gadgets, jewellery, etc)
  • You think the total value of your possessions has increased
  • Work has been done to your home (major renovations in particular)
  • You have developed medical issues
  • You are planning on moving house
  • There have been changes to your windows, locks and/or doors
  • Someone is staying with you (as a lodger)
  • A partner moves in with you
  • You and your partner get married
  • You have a new job

Car insurance

Inform your car insurance provider if:

  • You are involved in an accident
  • You are moving house and changing address
  • You start parking your car somewhere different during the night
  • You change your vehicle
  • You are getting close to your annual mileage limit
  • You get a new job
  • You change your name
  • There have been changes made to your licence
  • The details of a named driver on your policy have changed
  • You are no longer the registered keeper of the car
  • You plan on modifying your vehicle
  • You need to change the use (unless due to Covid-19 as stated above)
  • You want to let someone else drive your vehicle
  • The registration plate is being changed

If any of the above applies to you, it is important that you inform your insurer as soon as possible - otherwise, you risk invalidating your policy and you won’t be legally covered while driving on UK roads.

f you’re not sure whether any recent life changes need to be declared, it is a good idea to contact your insurer anyway to let them know. That way, you’ll know for sure if you’re covered or not.

And remember, while the Covid-19 support from insurers will last until the end of the year, these pledges will be reviewed again at the end of December and any new changes will be reported then.

For further information regarding home and car insurance, be sure to check out our useful guides below!

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