Train delay compensation

What you need to know about the 'Delay Repay' scheme and June 2022 RMT strikes

empty train platform
June 21, 2022

We’ve all been there, stuck on the train station platform while the voice on the tannoy informs us of ‘leaves on the line’, ‘signal failures’ or just the frustratingly vague ‘technical issues’ that have led to our trains being delayed.

Rules from the Department for Transport state that any passenger whose train is delayed by 15 minutes or more will be able to make a claim for compensation.

Train delay compensation amounts – Delay Repay

Under the Delay Repay 15 scheme, the compensation payout thresholds are as follows:

  • Delays of 15 to 29 minutes – 25% of the single fare
  • Delays of 30 to 59 minutes – 50% of the single fare
  • Delays of 60 minutes to 119 minutes – 100% of the single fare
  • Delays of two hours or more – 100% of the total ticket cost (including if it is a return)

How to make a train delay compensation claim…

The process of submitting a Delay Repay claim is surprisingly simple, just follow these five quick and easy steps to get on your way:

  1. Look up the train company running the service’s website and find out exactly how much compensation you can claim
  2. Fill in the claim form – you should be able to get this from the website, but if not you can call them and request they post one out to you
  3. Make sure you keep hold of your tickets as these will need to be sent/scanned to the train company
  4. Apply within the time limit, typically 28 days (but check – it might be less)

Rail strikes - June 2022

With over 50,000 UK rail employees across 13 train operators striking from today (21/06/2022) train travel has come to a stop. Led by RMT union (The Rail, Maritime and Transport union), this has been recorded as one the biggest rail strike in many years with disruptions hitting all parts of the UK.

Rail strikes are expected to be held over 3 days from today's date and train travellers who have purchased tickets in advance will be able to apply for a refund through the 'Delay to Pay' scheme if a train is delayed by more than 15 minutes.

Can I get a refund?

To be eligible for a refund, you must get in touch with the train company you were planning on travelling with and provide details of the delayed train and evidence of the ticket purchased.

According to National Rail, you will be able to get a full refund if your train journey is delayed or cancelled. It is also worth noting that season ticket holders will also be able to get a full refund for their tickets should they choose not to travel or not able to travel during the strike period.