If you currently pay, or have ever paid, a fee for your bank account then you could be entitled to claim it back.

We’ve teamed up with Go Claim Ltd who could assist you and help you start your claim today and you could reclaim £100’s or even £1000’s….

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What is a packaged bank account?

Packaged bank accounts are accounts that require you to pay a monthly fee in order to access a variety of extra benefits.

They are also sometimes called ‘premium bank accounts’, ‘bundled accounts’ or ‘fee-paid’ accounts, and can come with added extras like car breakdown cover, mobile phone insurance and travel insurance.

According to a YouGov report on 24 July 2013, around 11 million people in the UK have a packaged bank account and many pay upwards of £300 a year for it.

The YouGov research found that an estimated 20% of these packaged bank accounts had been mis-sold – meaning the consumer is paying extra for benefits they don’t want.*



bobBob’s tip:

“Many people fail to notice they have a packaged bank account, and may even be paying twice for things like mobile phone insurance or travel insurance as  a result”.


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Reclaim packaged bank account charges

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How to tell if you have a packaged bank account

The simple way to check if you have a packaged bank account is to look at your recent bank statements. If you see a regular payment to your bank each month then it is probably a packaged bank account.

You can also check the actual name of your bank account – which should be displayed on a paper statement and on your online banking. If the name of the account has something like ‘Premier’, ‘Select’, ‘Gold’, ‘Silver’, ‘Platinum’ or anything like that at the start, then you could well have a packaged account.

Is having a packaged bank account a good idea?

There’s nothing inherently wrong with packaged bank accounts. Many of them offer good value for money and can be a great way to bundle several different financial products together, rather than having to get separate mobile phone insurance, travel insurance etc…

If you have reviewed your options and made a rational decision to opt for a packaged bank account, then you have nothing to worry about.

However, many people have been mis-sold a packaged bank account then you could be paying charges for products you don’t need and didn’t even know about. This could also mean you are paying twice if you go out and get separate cover e.g. travel insurance, breakdown cover, gadget insurance and so on.

If you have noticed that you have a packaged bank account and don’t need it, cancel it now – you can still claim after the account is cancelled…

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How do I know if I was mis-sold?

The mis-selling of packaged bank accounts can happen a number of ways. The most common regards the rules banks must follow when selling insurance. These state that the bank must check that the cover they are selling is suitable – so it all depends on what you were told (or in some cases not told) at the point of sale.

Below we’ve outlined some of the most common mis-selling categories – if you feel you fit into any of them, then submit your details via the form above to Go Claim Ltd who we’ve teamed up with. Go Claim Ltd could assist you and help see if you are eligible to reclaim the charges you paid: START YOUR CLAIM

You were told you ‘had’ to get a packaged bank account

Banks have been guilty of making customers feel obliged to take out their ‘Premium’ account or something similar, when they are applying for a loan or mortgage. Some even go as far as telling the customer their application will fail if they do not get a packaged account. This is a blatant example of mis-selling – so if it sounds familiar you could be entitled to make a claim.

The cover was not suitable for you

The most common example of this involves people thinking they are being protected, but find out they are actually ineligible when it comes to making a claim. Many travel insurance policies have age limitations on them, so if a bank has sold you a packaged bank account with travel insurance included that you are too old for – then you have been mis-sold.

Likewise, travel insurance policies can be void if you have a pre-existing condition that you did not reveal to the insurer. So if the bank did not take the necessary steps to check this then again, you have been mis-sold.

You were not told how much it would cost

A lot of staff at banks are put under enormous pressure to hit sales targets, which has led to some instances of pushy salespeople not taking no for an answer.

There’s also examples of bank staff using underhand tactics to seal the deal, like not telling you how much the packaged bank account charges are.

You could also simply not be told that you have a packaged bank account, and only realise when you check your statements and see the monthly charge. Whether this was the result of an overzealous salesperson, a clerical error or anything else – the bank account has been mis-sold to you.

You were not given the correct information about the policies

Many of the insurance policies wrapped up in a packaged bank account require you to actually register your details with the insurer. Whether this is adding your car details to a breakdown cover policy, or telling the mobile phone insurer what phone you have etc…

The failure to register with them could lead the policy to be invalidated through no fault of your own – a very frustrating and expensive situation if you ever need to make a claim.

How much can I reclaim?

If it is found that you have been mis-sold a packaged bank account, then you can reclaim all the charges you have paid as well as the interest.

So if you paid £20 per month for two years you can claim back £480 plus interest.

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